REIKIYA | PowerGrip for Switch 2

Thank you for shopping at Reikiya. We aim to provide you with a seamless shopping experience and ensure prompt delivery of your orders.

Please review our shipping policy below, which includes information on order processing, shipping timeframes, costs, customs duties, and order inquiries.

Order Processing

We guarantee to treat your order seriously.

• Handling time: 2-7 business days.

• Order cut-off time: Orders placed after 9:00 PM ACST will be processed the next business day.

• Weekend/Holiday orders: Orders placed on weekends or public holidays begin processing the following business day.

Order Tracking

Once we have processed your order and handed it over to the logistics provider, the system will send you an email notifying you that your order is on its way. The email will contain a tracking number and a tracking link. You can click on the link to track the shipping progress. When your package is in transit, our system will continuously track it and automatically notify you of its status via email until you receive it.

If you haven't received the email, it may have been mistakenly identified as spam by your email provider. Alternatively, you can contact us for assistance with tracking.

You can also use www.17track.net to track your order, as it supports almost all logistics service providers.

Shipping & Delivery Times

Once your order is ready, it's handed off to our shipping partners.

• Standard shipping time: 7-14 business days (varies by location).

• Total estimated delivery time: 9-21 business days from placing your order.

• Tracking: You'll receive a tracking number once your order has shipped.

• Important: The 30-day shipping guarantee begins after the courier picks up your order and the tracking status changes to "In Transit."

- The initial status "Parcel Information Received" (label created during processing) does not count toward the 30 days.

- Delays: If your order has not arrived within 30 days of being in transit, contact us at support@reikiya.com.

Shipping Costs

We offer free shipping service mostly for all products in the Reikiya store.

For some remote countries and regions where shipping costs are high, it results in a loss for our business. In such cases, we need you to supplement the shipping costs accordingly. Examples of countries include Réunion, Kazakhstan, Greece, Colombia, Costa Rica, Switzerland, etc. For the United States, remote areas such as Alaska and Hawaii are not eligible for free shipping.

The additional shipping fee is automatically calculated by the system and will be displayed along with the calculated results after you fill in the shipping address. The additional shipping fee ranges from $19.99 to $29.99 (depending on your country and region).

About Customs Duties

By default, we use 4PX logistics for the first leg of the shipment, which saves you time and customs duties. For the final leg of the shipment, we collaborate with logistics providers such as USPS/DHL/FEDX/DPD/EMS and local postal services.

The products you purchase from our store are duty-free mostly, and we will cover the customs duties in most countries.

However, if you request us to use another logistics provider, you will need to assist with customs clearance, be responsible for customs duties, and bear the additional logistics costs.

If the package is returned due to the buyer's failure to cooperate with customs clearance, the buyer will be responsible for the associated handling fees, which will be determined based on the order amount.

Regarding Incorrect Shipping Address

If you have provided an incorrect shipping address or recipient name, please promptly contact our customer service (email: support@Reikiya.com). Usually, within one business day, we can intercept the shipment and correct the delivery information, it depends on whether the package has been shipped out.

However, once the shipment has been dispatched, we are unable to modify the shipping address. You will need to proactively contact the local postal service to address the issue. Please note that once the package is in transit, whether changes are possible depends entirely on the carrier. If there are address discrepancies or difficulties contacting the recipient during the final delivery, the postal service may return the package or damage the package. In this case, customer will be responsible for the loss.

In such cases, we will initiate the following procedures:

1. For those returning packages, we will send you multiple emails requesting the correct address and contact information for reshipment from the local origin.

- This process can be complex and may take a considerable amount of time, depending on the local postal service's processing speed.

- Reshipping will incur additional postage costs, typically amounting to $15 USD, which will be your responsibility.

- If we are unable to reach you, the goods will be disposed of by the postal service after 15 days. We do not offer refunds or returns in this scenario.

2. For those disposed packages, if the mistake is made by customer's side, we do not offer refunds or returns in this scenario.

Receiving Location Security

Please ensure your delivery location is secure. Once a package is marked as delivered by the carrier, Reikiya is not responsible for theft or loss.

• Check with neighbors or building management.

• File a claim with your homeowner's/renter's insurance.

• File a police report.

Lost in Transit

If your order is confirmed lost by the carrier (never delivered), we will replace the order at no cost or provide a full refund.

Out-of-Stock Items

In rare cases where an item is out of stock, you may choose to:

• Wait until all items are back in stock,

• Receive a partial shipment, or

• Cancel the unavailable item(s) for a refund.

Acceptance

By placing an order with Reikiya, you agree to this Shipping Policy.

You're welcome to contact us at support@reikiya.com for any problem with your items if there are any questions regarding this shipping policy.

At Reikiya, we are committed to providing high-quality products and services to our global customers. We respect the laws and regulations of each country and ensure your consumer rights are fully protected.

Order Cancellation

You have the right to cancel your order. Please contact us at our official after-sales email support@Reikiya.com and provide the order number you wish to cancel.

• If the order has not been shipped, we'll cancel it promptly and issue a refund.

• If the order has already been shipped, it cannot be intercepted. In this case, please assist us by refusing the delivery, or contact our customer service after receiving the package (please do not open it) to arrange a return.

Once we successfully receive the returned package, we'll initiate the refund process immediately.

Return Eligibility

To qualify for a return, the returned item must meet the following conditions:

• General Products: Items must be brand new and unused. All original packaging and accessories must be intact, with no scratches, stains, or signs of use.

14-Day No-Questions-Asked Return

You have the right to return your order within 14 days of receiving it, without giving any reason (based on the delivery date shown on the tracking page).

Products must be returned in unused condition and with all original accessories. If the product or its packaging shows signs of use or damage beyond what is necessary for reasonable inspection, we may deduct a reasonable amount from the refund to reflect any loss in value. The deduction, if applicable, will reflect the extent of the damage or wear, typically ranging from 5% to 30% depending on the condition of the returned item.

• Reikiya will cover the return shipping costs.

• No restocking fees or additional charges apply.

• We recommend retaining your original packaging for a smooth return process.

Returns from Day 14 to Day 30

You can still return your product within 30 days of receiving it, but if the return request is made after 14 days, the following applies:

• The item must still meet all return conditions mentioned above.

• Return shipping costs are the responsibility of the customer.

• No restocking fees or hidden charges will be applied.

How to Return a Product

1. Submit a Return Request

Contact our customer service team via the live chat on our official website or email us at support@Reikiya.com to initiate your return request.

2. Receive Return Instructions

Since we operate multiple warehouses globally, our team will provide you with the most convenient return address based on your location.

⚠️ Do not return any item without contacting our team first. If you return an item without prior authorization, you will be responsible for all shipping costs, and there is a risk that the package may be lost.

3. Ship the Item

Before sending the item back, take clear photos of the product, packaging, and accessories to document the condition.

Please provide a valid tracking number and receipt within 3 days of shipment.

Returns Due to Product Defects or Quality Issues

If the product you received has a quality issue or factory visible defect (damage caused by drops, impact, or pressure will not be covered by warranty), please contact our customer support team as soon as possible. After we verify the issue, we will either issue a full refund or provide a free replacement, depending on your preference.

• Reikiya will cover all related shipping costs.

• To help us analyze and confirm the issue, please make sure to provide a video clearly showing the defect.

Refund Timeline

Once we receive your return package and confirm the product, packaging, and accessories are in good condition:

• We will process your full refund within 2 business days.

• Damage that occurs during transit will be covered by Reikiya, not the customer.

• Refunds will be issued to the original payment method (e.g., credit card, PayPal). It may take 1–8 business days for the refund to appear.

• Return shipping reimbursements (when applicable) will be processed via PayPal or another suitable method.

Applicable Laws and Regulations

This Return and Refund Policy complies with the following regulations to ensure your rights as a customer are protected:

• EU Consumer Rights Directive (Directive 2011/83/EU on Consumer Rights)

• Federal Trade Commission (FTC) Rules – United States

• UK Consumer Rights Act 2015

• Hong Kong Trade Descriptions Ordinance & Consumer Contracts (Remote Sales) Regulation

Reikiya is committed to applying the relevant legal protections according to your location. For questions about specific legal protections, feel free to reach out to our support team at support@Reikiya.com.