Frequently Asked Questions

• How to use this product?

  This product is very easy to use. Simply follow the steps in the instruction manual.

• How can I track my order?

  Once your order is placed, you’ll receive an order confirmation email automatically (note: if you didn’t enter an email during checkout, we won’t be able to send updates).
  
  The confirmation email will include your tracking number(s) and a link to track your shipment.
  
  Depending on product availability in different warehouses, your order may be split into multiple packages and shipped separately from different countries—each with its own tracking number.

• How long will delivery take?

  Standard delivery usually takes 7‑15 working days

• How can I return a product?

  If you’re not satisfied with your product or if it arrived damaged, please contact our support team before returning it. We’ll provide you with the correct return address and instructions.
  
  Please do not send the product back without contacting us first, as it may result in lost packages and affect your refund.
  
  To ensure a smooth return process, we recommend reviewing our Return Policy in advance.

• How to contact customer service?

  You can contact our customer service team via email, online chat or phone. Our working hours are 9:00-18:00 from Monday to Friday.