FAQ

Package & After-sales

This product is very easy to use. Simply follow the steps in the instruction manual.
Once your order is placed, you’ll receive an order confirmation email automatically (note: if you didn’t enter an email during checkout, we won’t be able to send updates).

The confirmation email will include your tracking number(s) and a link to track your shipment.

Depending on product availability in different warehouses, your order may be split into multiple packages and shipped separately from different countries—each with its own tracking number.
Standard delivery usually takes 7‑15 working days
If you’re not satisfied with your product or if it arrived damaged, please contact our support team before returning it. We’ll provide you with the correct return address and instructions.

Please do not send the product back without contacting us first, as it may result in lost packages and affect your refund.

To ensure a smooth return process, we recommend reviewing our Return Policy in advance.
You can reach our customer service team by email at support@reikiya.com or via our online chat. Our working hours are 9:00 am – 6:00 pm, Monday through Friday.

This PowerGrip is exclusively designed for Nintendo Switch 2 with precise cutouts and perfect size matching. It is NOT compatible with original Switch, Switch OLED and Switch Lite. Please confirm your console model before purchase.
Yes. It is fully dock-friendly. You can directly insert the Switch 2 into the official dock without removing the grip and switch to TV mode normally.
No. The reserved design allows the built-in kickstand to open and use freely without removing the grip, ensuring normal tabletop gaming mode.

It supports smart pass-through charging. When plugged in, it charges the Switch 2 console first, then refills the grip’s battery automatically. It protects your original console battery while realizing efficient charging without manual operation.
Equipped with a 7000mAh large-capacity battery, it canmaximize your Switch 2 gameplay time by 1.9 times. It effectively solves the short battery life problem for handheld mode, perfect for long gaming sessions and travel use (actual playtime depends on game types, screen brightness and device condition).
Built-in 4-level LED indicator shows the remaining power clearly: 4 lights (75%-100%), 3 lights (50%-75%), 2 lights (25%-50%), 1 light (5%-25%). You can know the battery level at a glance.
Safe for playing while charging. It adopts 4-fold safety protection (temperature, voltage, current and short-circuit protection) and has passed over 3000 reliability tests. It features reasonable heat dissipation, no abnormal overheating or overcharging during daily use.
PowerGrip charges with any USB-C PD charger (not included). Fast charging requires PD; non-PD chargers work at standard speed.
No. PowerGrip automatically stops output when your device is fully charged — that’s built-in protection. Press the power button once to resume.

Optimized with 100+ hand shape iterations, the ergonomic fit perfectly fits palm curves. The non-slip texture prevents slipping and relieves palm fatigue, bringing a comfortable holding experience for long-time gaming.
No. All cutouts are precise and reserved for heat dissipation vents, game card slot and Type-C port. It ensures smooth heat dissipation and normal use of all original functions.
The matched travel cover can protect the screen from scratches, dust and collision damage when storing or carrying the console in a bag, providing all-round portable protection for your device.
No. For a grip with a one-piece shell design, you must first detach the entire grip from the console before you can attach or remove the left and right Joy-Cons.