Shipping policy

Order Processing

We guarantee to treat your order seriously.

• Handling time: 2-3 business days

• Order cut-off time: Orders placed after 9:00 PM HKT will be processed the next business day.

• Weekend/Holiday orders: Orders placed on weekends or public holidays begin processing the following business day.

 

Order Tracking

Once we have processed your order and handed it over to the logistics provider, the system will send you an email notifying you that your order is on its way. The email will contain a tracking number and a tracking link. You can click on the link to track the shipping progress. When your package is in transit, our system will continuously track it and automatically notify you of its status via email until you receive it.

If you haven't received the email, it may have been mistakenly identified as spam by your email provider. Alternatively, you can contact us for assistance with tracking.

You can also use www.17track.net to track your order, as it supports almost all logistics service providers.

 

Shipping & Delivery Times

Once your order is ready, it's handed off to our shipping partners.

• Standard shipping time: 7-14 business days (varies by location).

• Total estimated delivery time: 9-17 business days from placing your order.

• Tracking: You'll receive a tracking number once your order has shipped.

l Delays: If your order has not arrived within 17 days of being in transit, contact us at support@reikiya.com.

 

Shipping Costs

We offer free shipping service mostly for all products in the REIKIYA store.

For some remote countries and regions where shipping costs are high, it results in a loss for our business. In such cases, we need you to supplement the shipping costs accordingly. Examples of countries include Réunion, Kazakhstan,Greece, Colombia, Costa Rica, Switzerland, etc. For the United States, remote areas such as Alaska and Hawaii are not eligible for free shipping.

The additional shipping fee is automatically calculated by the system and will be displayed along with the calculated results after you fill in the shipping address. The additional shipping fee ranges from $19.99 to $29.99 (depending on your country and region).

About Customs Duties

By default, we use 4PX logistics for the first leg of the shipment, which saves you time and customs duties. For the final leg of the shipment, we collaborate with logistics providers such as USPS/DHL/FEDX/DPD/EMS and local postal services.

The products you purchase from our store are duty-free mostly, and we will cover the customs duties in most countries.

However, if you request us to use another logistics provider, you will need to assist with customs clearance, be responsible for customs duties, and bear the additional logistics costs.

If the package is returned due to the buyer's failure to cooperate with customs clearance, the buyer will be responsible for the associated handling fees, which will be determined based on the order amount.

Regarding Incorrect Shipping Address

If you have provided an incorrect shipping address or receipant name, please promptly contact our customer service (email: support@reikiya.com). Usually, within one business day, we can intercept the shipment and correct the delivery information, it depends on whether the package has been shipped out.

However, once the shipment has been dispatched, we are unable to modify the shipping address. You will need to proactively contact the local postal service to address the issue. Please note that once the package is in transit, whether changes are possible depends entirely on the carrier. If there are address discrepancies or difficulties contacting the recipient during the final delivery, the postal service may return the package or damage the package. In this case, customer will be responsible for the loss.

In such cases, we will initiate the following procedures:

1. For those returning packages, we will send you multiple emails requesting the correct address and contact information for reshipment from the local origin.

· This process can be complex and may take a considerable amount of time, depending on the local postal service's processing speed.

· Reshipping will incur additional postage costs, typically amounting to $15 USD, which will be your responsibility.

· If we are unable to reach you, the goods will be disposed of by the postal service after 15 days. We do not offer refunds or returns in this scenario.

2. For those disposed packages, if the mistake is made by customer's side, we do not offer refunds or returns in this scenario.

 

Receiving Location Security

Please ensure your delivery location is secure. Once a package is marked as delivered by the carrier, REIKIYA is not responsible for theft or loss.

• Check with neighbors or building management.

• File a claim with your homeowner's/renter's insurance.

• File a police report.

 

Lost in Transit

If your order is confirmed lost by the carrier (never delivered), we will replace the order at no cost or provide a full refund.

 

Out-of-Stock Items

In rare cases where an item is out of stock, you may choose to:

• Wait until all items are back in stock,

• Receive a partial shipment, or

• Cancel the unavailable item(s) for a refund.

 

Acceptance

By placing an order with REIKIYA, you agree to this Shipping Policy.

Contact Us

Questions or concerns? Email us at support@reikiya.com.